I'm Ashok Gupta

Currently working in IBM India Pvt Ltd., as Cloud Consultant and supporting both On-Prem and Microsoft Azure IaaS I have worked in multiple roles from technical Support to configuring GoAutodial server for call center solutions which runs on linux based CentOS Operating System. There's always a hill to climb, a dale to explore and river to chart, be they in the 'real' world or in the marvelous construct of our mind.

I have excellent interpersonal skills. I believe that as long as at least two people are left on the earth, they will have something to sell to each other. And if that's the case, I want to be the one making a profit!

• Installation and configuration of Virtual Machine along with Application Insights, Web and Logic Apps, from the Application Services perspective.
• Managing and deploying workloads in Azure Dockers & Containers (Kubernetes).
• Deploy workloads on Azure virtual machines & configure Azure Storage (Storage Accounts, disks, data & storage account/disk encryption, etc.) / Networking (Site to Site, Point to Site, Express Route), per client’s requirement.
• Troubleshoot RDP/SSH connectivity issue(s) along with the deployment failure issues on Azure VM’s (both Windows/Linux). This involves utilizing the Azure Cloud Shell, during the troubleshooting phase.
• Troubleshoot Guest/Host performance issues using utilities like PERFMON, LOGMAN, PERFINSIGHTS, etc.
• Assist with Disk Encryption cases (KEK/BEK), for both Windows/Linux OS, as well as on Decryption.
• Handling ASM to ARM Migration cases (both Cloud Service & VNET), along with ARM to ARM Subscription migration (EA to CSP Subscriptions).
• Storage Migration scenarios; from Standard to Premium and Unmanaged to Managed disks.
• Workload migration scenarios from On-premises to the Azure platform (VMWare to Azure, Hyper-V to Azure).
• Provisioning resources (virtual machines, VMSS) through custom JSON/GITHUB templates.
• Azure VM start/stop failure scenarios (Allocation Failures), by analyzing the Fabric/Host logs.
• Identify RCA on unexpected VM reboot cases.
• Configuration/troubleshooting of Azure Backup & Azure Site Recovery scenarios.
• Thorough understanding on the Azure architecture of Virtual Machines & Storage services.
• Handling Microsoft Azure Billing and Subscriptions account.
• Helping Azure customers with their usage report and invoices.
• Educating customers to understand their billing and usage.
• Resolving the customer’s issues as per the severity.
• Converting Pay As You Go offer to Microsoft Azure Sponsorship subscription.
• Dealing with Enterprise Agreement and (Cloud Service Provider) CSP customers.
• Technical understanding areas with a deep knowledge in at least one: Azure IaaS,SaaS,PaaS
• Windows Azure architecture and its components (Fabric, Compute, Storage)
• Knowledge of Windows Azure Platform services (IaaS)
• Azure Platform development and deployment Lifecycle.
• Familiarity with tools: Powershell, Netmon, Fiddler.
• Familiarity with Active Directory, Security, OS Internals concepts.
• Understanding of Virtualization concepts and virtual system administration.
• Experience with Hyper-V configuration and administration.
• Monitor, troubleshoot and resolve tickets in assigned queues, Deploy software and hardware.
Coordinate with other staff for the purpose of completing incidents and requests efficiently. Work independently to resolve customer issues with little or no supervision.

With total 9+ years of technical support experience, I am eager to contribute to the passionate team of Mindtree ASMS & Azure IaaS Hyderabad in this role.

Based on my understanding of your Technical Support Specialist position, following are a number of aspects of my background that seem most appropriate to meet your needs:

► Demonstrated ability to provide timely tier-1 & tier-2 technical support to end users
► Track record of responding to telephone calls and emails for technical support
► Competent at identifying root cause of problems by using multiple resources
► Particularly effective in adhering to standard operating procedures to resolve and troubleshoot problems implement solutions
► Well-versed with current networking technologies, firewalls, VPN and switches
► Talented in educating the users about technology based on their needs

I am a certified Microsoft Azure Infrastructure Solutions 70 - 533 & Azure Administrator AZ-104 looking for an opportunity to work with Infrastructure Operations Team. I am passionate about Virtualization, Azure Backup & Recovery services, Azure Migrations. Enjoy Migrating from On-prem to Azure Cloud and reporting to Clients. Also worked Azure ASMS team. Currently I am working for Mindtree and providing Tier 1 support to client Microsoft CSS.

I feel as though I’m ready for another stage in my career. A new challenge. I’d also like to continue to grow and learn in this field, and take on some new tasks. Also I am looking for better career prospects, professional growth and work opportunities.

As an energetic Technical Support Specialist, I would like to meet with you personally in order to discuss my qualifications in detail. I can be reached any time on my cell phone at 9393624443 or Do drop me a message, I love to get to know people and glimpse into the worlds they carry with them!

Thank you for your time and consideration.